Privacy Policy

Last Updated: October 2026

CutePaw Australia (ABN 49 789 809 980) operates cutepaw.com.au and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you browse our website, place an order, or contact our customer support team.

1. Personal Information We Collect

When you shop with CutePaw Australia, subscribe to our newsletter, or contact us for assistance, we only collect information necessary to fulfil your order and provide attentive customer care:

Contact & Delivery Details: Your full name, billing address, Australian shipping address, email address, and telephone number.
Order & Transaction Details: Products purchased, order numbers, delivery tracking updates, and encrypted payment confirmation records. We never store your raw credit card numbers; all payments are processed via PCI-DSS Level 1 encrypted payment gateways.
Customer Support Communications: Information you share when emailing us at hello@cutepaw.com.au or submitting a sizing, warranty, or return enquiry.
Website Usage & Device Data: Standard anonymised analytics data such as browser type, device screen size, pages visited, and IP address used to keep our website fast, mobile-friendly, and secure against fraud.

2. How We Use Your Information

We use your personal information strictly for legitimate retail and customer care purposes, including:

Processing, dispatching, and delivering your pet product orders across Australia through our domestic warehouse and courier partners.
Sending transactional order confirmations, dispatch alerts, and parcel tracking links.
Responding to your questions, processing 30-day sizing exchanges or returns, and honouring Australian Consumer Law guarantees.
Sending optional promotional offers or pet care guides if you have opted into our newsletter (you may unsubscribe with one click at any time).
Detecting and preventing unauthorized transactions or fraudulent activity.

3. Sharing with Trusted Fulfilment & Service Partners

CutePaw Australia never sells, rents, or trades your personal contact details to third-party data brokers. We only share minimum necessary delivery and transaction details with trusted service providers who assist in operating our store:

Australian Warehouse & Courier Partners: Your name, delivery address, and phone number are shared with our domestic supply warehouses and postal couriers (such as Australia Post and Allied Express) solely to dispatch and deliver your parcel.
Payment Processors & Security Providers: Encrypted payment gateways that authorize your card or digital wallet payment securely.
Legal Compliance: Where required by Australian law, regulatory authorities, or valid legal process.

4. Cookies & Analytics

Our website uses standard first-party cookies to remember the items in your shopping cart, maintain your session through checkout, and measure aggregate storefront performance via Google Analytics. You can manage or disable cookies at any time through your web browser settings, though disabling essential cookies may prevent the shopping cart from functioning properly.

5. Data Security & Retention

We protect your personal information using industry-standard TLS/SSL encryption across all pages and checkout sessions. We retain order records only for as long as necessary to provide customer support, fulfil warranty obligations, and comply with Australian taxation and accounting laws.

6. Your Privacy Rights (Access & Correction)

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, ask for corrections to inaccurate details, or request deletion of your marketing preferences. To make a privacy request or lodge a privacy enquiry, please contact our Privacy Officer using the details below and we will respond promptly within 5 business days.